7700 North Kendall Drive, Suite 607, Miami, Florida 33156   |  

PLF Miami Was Voted Law Firm of the Week

Firm Details:

  1. Firm Name & Slogan: Portuondo Law Firm, P.A.
  2. Location: Coral Gables, Florida
  3. What does your firm do? 
  • We help businesses succeed and avoid liability by providing consulting and well as legal services.
  • We cater to construction professionals by reviewing and drafting documents and resolving disputes.
  • We litigate real estate matters.
  • We assist owners in getting paid for damage to their property

The Story:

  1. How did the firm start and how did it grow? 

    After growing tired of the uncertainty I continuously faced as a law student graduating during one of the worse economic recessions, I finally decided to stop making money for everyone else and opened my own firm. While gaining experience, I worked as “Of Counsel” or took on jobs while maintaining smaller matters within my Firm. Eventually, I gained the confidence, reputation, and clientele to go completely on my own. While being a firm owner has been challenging and at times incredibly stressful, I wouldn’t have it any other way. I learned everything I know about running a business and a law firm the hard way, that is, on my own, and I use that experience and knowledge everyday to help others. I love working with my clients – whether it is by making their businesses more efficient or by aggressively advocating for them in various types of litigation

  2. How did you do things before PracticePanther and how has PracticePanther helped today? 

    When I first started out, the options for practice management software were limited and very expensive. At least it seemed that way. I started out with a very inexpensive cloud-based billing software that was not even geared to attorneys. It took A LOT of my time to customize the program to fit my needs. Even then, all it managed was my hourly billing, expenses, and invoicing. While these things are important, as I grew I knew I needed more. I heard a lot about one of the best known practice management softwares and decided to give them a go. After a year, I had enough of constantly being disappointed by the limits of the software. For too often, I’d ask if the software could do something, and the answer was “not yet,” “I’ll make a note of your suggestion,” or “yes, you can absolutely do that…through one of our (paid) integrations.” With my background in management information systems, I knew that the things I was asking were not impossible and were often not even difficult. For the amount of money I was spending, I felt I was not getting a good return on my investment. I kept hearing about PracticePanther and started to research the software. Chance sent me to Sean Roche, who patiently answered my myriad questions and showed me all the things the software could do. After torturing him for quite some time, I finally signed up. Sean is now my dedicated account manager, so I still get to make him crazy. Since changing to PracticePanther, I haven’t looked back. PracticePanther is far superior than the “better known” software and I love how they are always updating the software with new features. When I make a suggestion, I actually feel like someone is taking it into consideration and I’ve seen things be implemented even in the relatively short time I’ve been with PracticePanther.

  3. What is your favorite thing about PracticePanther? Customer Service! 

    I love having a dedicated account manager who understands my business and my needs. I love that when I tell him I have an issue, he actually listens and works to find me a solution. I love that you guys are always updating the software and making it better. I love that your priority is on building a better product rather than marketing. This is truly where I feel your biggest competitor dropped the ball, and continues to drop the ball. Please don’t ever make this mistake! I am very happy with the software and recommend it to everyone looking for a system. The only way I could be happier is if PracticePanther hired me to consult here and there and help them continue building a better product. Since I have both management information systems AND law firm management experience, I’m the perfect candidate (hint, hint)! 🙂

  4. What is one piece of advice you would offer other lawyers in your industry? 

    Have a system. Hire good help. Learn to delegate, and get comfortable with it. Figure out where you best bring value to your business and spend the bulk of your energy there, rather than micromanaging the people you hired to help you. Get a great practice management software and be nice to your account manager!

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Marisa Portuondo

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